As caregivers, our mission is to improve the health of our communities. Part of that job is helping to reduce or eliminate reasons patients might not seek care. A big one, according to research by Mad*Pow, is having negative experiences with past healthcare bills.
The reality of today's healthcare means patients often deal with many doctors, nurses and other medical professionals for one visit or episode of care, so they see bills from several different sources. We have a responsibility as healthcare leaders to help patients move toward safer and healthier lives. If we confuse them with bills after their care, they might be more reluctant or skeptical to seek that care the next time. It's such a problem that the federal government issued a contest – "A Healthcare Bill You Can Understand" – to find a way to simplify healthcare billing.
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