This article was originally featured in Healthcare Business Today.
After seeing the effects of the COVID-19 pandemic on people’s health and the economy, consumers have even more reason to question the current state of healthcare. One of those questions – by no means a new one – is whether it makes sense to have health insurance tied to employment status. Some are looking for greater consumer advocacy and more options, while others want to deconstruct the entire system.
As stakeholders rethink the future of healthcare, employers, providers, brokers and TPAs must do more to provide a quality healthcare experience. That means not just focusing on cutting costs, but instead doing more to empower consumers by helping them to better understand and utilize their benefits.